As previously communicated, a major power and connectivity outage at a third-party data center in the UAE operated by a third-party vendor has impacted Cisco Duo functionality in the region. Our engineering teams have worked continuously to implement local mitigations, but the persistent instability of the regional infrastructure has required more comprehensive measures to ensure business continuity. To fully resolve these issues and restore service stability, Cisco Duo has officially initiated its Disaster Recovery (DR) process. This involves transitioning critical service dependencies and user data away from the affected UAE region to secure, high-availability data centers.
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We have identified a technical issue currently impacting the Raptor Badge Alert system. Our Engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We recognize the impact this interruption may have on your district and want to assure you that resolution remains our highest priority. In the meantime, please utilize the Raptor Alert mobile or web application, along with your established emergency initiation protocols, to ensure continuity of your safety operations. We will continue to provide updates as progress is made. We will be providing our next update as soon as possible. Regards, The Raptor Team
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