Identified - Our engineering team has identified the cause of the error that is preventing users from scheduling and sending messages. A fix for this issue is scheduled for deployment early next week.Until the fix is live, the "Unable to Schedule" error remains a possibility for all regions except US West. If you need to send an urgent message before early next week, please continue to use the following workaround:1. Capture Image URLs: Copy the resource URL for each image currently in your message.2. Download Images: Open the URLs in a new browser tab, right-click, and "Save Image As" to your desktop.3. Clean the Message: In your message editor, remove the current images and the entire row they were housed in one image and row at a time.4. Rebuild & Upload: Re-add the row(s) and the Image Element. Drag and drop the saved images from your computer into the message.5. Finalize: Click Update, proceed to Message Details, and attempt to Schedule Send.We understand this adds additional manual effort to your workflow and appreciate your continued patience. We will provide a final update once the fix has been successfully implemented. Jan 23, 2026 - 14:26 EST
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